Customer Success

Client Achievement

As a customer success manager, it was my job to cultivate ties with customers that encourage loyalty and retention. Working closely with clients to address areas of dissatisfaction and guarantee they are happy with the services they receive is their responsibility. The majority of the agents in the customer success department, which was still relatively new, had at least a year of experience dealing directly with customers. My aim when building the global success team is to have them satisfy customers with the products by having them offer technical and application support as well.

• Bizdev
• Quotations
• Trade shows
• New applications
• Marketing events
• Campaigns
• Meetings with brands and customer customers as needed

Customer Retention

Customer retention management is the process of managing the customer experience and customer satisfaction efforts within your organization, with the ultimate goal of keeping the customers you acquire for as long as possible. in most cases, if the process goes well, the returned sales rate will be higher among the existing customers.

As the manager of success and retention, I managed several cases with unhappy customers, Using my extensive experience with support and customer relationships, I managed to bring those customers back to be productive and producing.